Repairs/Returns

Repairs

Accidents happen and although it is heartbreaking to see your chalkware piece break, rest assured that it has happened to many others before you. In order to begin the process of a repair, you will first need to “Submit Online Inquiry Now” found at the bottom of the Collector Services page. Do NOT ship a damaged chalkware items to us without being instructed to or it will be returned.

If the item is eligible for repair work, it will be $100 and include the first 2 hours of assessment and repair. Additional work will be billed at $50/hour.

All repaired pieces will be marked “repaired” on the bottom.

When considering our repair service, please consider the following:

• We can only fix items that have all their parts: If the chalkware item has a clean break and you have all pieces, it’s significantly more possible to fix. If the chalkware item has shattered and all pieces have been found it’s possible, but unlikely that we’ll be able to “put Humpty together again.” If there are missing pieces, we will not be able to fix the item.
• We can only repair breaks, not repairs: If your chalkware item has been broken, do not make an attempt to repair it. Because we use wet plaster to adhere pieces, we are unable to fix the break if there is any adhesive present.
• Timing: Our repair department can make any broken chalkware item look brand new but it can take time. The best time to send repairs is February, but even then be aware that it could take several months from before the piece is repaired and returned.

Returns

We will be happy to replace or exchange any item—excluding sales or special pricing, items that are personalized or signed, or one-of-a-kinds—purchased directly from Vaillancourt Folk Art with original receipt, within 30-days of purchase. Items returned after 30 days, but before 45 days, of original receipt are subject to a 20% restocking fee and paid with store credit. Return postage and insurance must be paid for by the customer and any item returned not in perfect condition will be returned. Purchases made outside of 45 days of original purchase are not eligible for refunds or exchanges. Refunds, cancellations, or exchanges are less cost of shipping and handling and gift options unless item fails to meet the Vaillancourt Folk Art acceptable quality control standards which are determined upon inspection by the Vaillancourt Folk Art staff. Without a receipt, any refunds will be based upon the issue price.

If an item is damaged during shipping, you will be required to save the original shipping carton and packaging so that UPS or USPS can file a claim and document the damage.

Unfortunately, we are unable to accept returns or exchanges of Vaillancourt products purchased through sources other than valfa.com or the Vaillancourt Folk Art retail gallery in Sutton, MA.

Shipping Claims

Although it is usually easier for the customer to contact their shipper (UPS or USPS) to file a claim, we’re happy to help. When an item is damaged during shipping, and you’d like us to communicate with the shipper on your behalf, we will require you to complete the form below. It’s important to realize that you will need to provide photos of not only the damaged item, but the shipping box as well. If a parcel is marked by the carrier as “delivered” to the delivery address but it has not been received, the claim must be filed within 5 days from the date and time the carrier marked the parcel as delivered. As a small, family business, we pride ourselves on customer service and will do everything in our power to correct any issue that may have occurred during shipping, but please note that we cannot guarantee a replacement as some items are truly one of a kind. Please complete the below form to start the process: