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Legal & Privacy

Ordering

All orders placed online will be immediately acknowledged with an online email receipt. If you do not receive a confirmation email, please make certain that noreply@valfa.com is whitelisted so that the email is not considered Junk. At times, products may be out of stock. If you choose to ship all items together, your order may be delayed if an item is backordered. Special requests or instructions may delay your order’s shipment.

Shipping

It is our goal to ship all orders in a timely manner. All items shipped are insured and packaged to the best practices to ensure safe, fast delivery. Cut off time for USPS is 12-noon and UPS is 4:00pm EST. Due to size, weights, and value, the actual shipping method may change from what was selected—at no additional cost to the collector.

Backorders

At times, items may be backordered. By ordering an item on backorder, you acknowledge that the piece will not ship immediately. The average time for backorder shipments is 3-6 weeks, but can be as long as 6 months. If an item will not be available within 2-months, we will notify you with a timeline. Otherwise, you’ll receive notification once the item is shipped.

Returns

Please see our return and repair policy.

Events
Please be advised that tickets for events are non-refundable unless requested 30-days prior to the event. If requested within 7-days, we will do our best to issue a gift card for the value of the ticket. If a ticket specifically states non-refundable, please understand that refunds cannot be granted in any manner.

Legal
Vaillancourt Folk Art. (“VFA,” “us,” “our,” or “we”) strives to offer the visitors of our websites including https://valfa.com, http://vaillancourtfolkart.com, http://CollectorsWeekend.com, http://StarlightSanta.com, http://SuttonChristmas, http://ChainOfLights.com, http://ChristmasHaiku.com (collectively, the “Site”) the many advantages of Internet technology and to provide an interactive and personalized experience. In order to do this, we may, at times, use “Personally Identifiable Information” (any information that can be used to identify a specific individual, such as a name, postal address, telephone number or email address) subject to the terms of this statement (“Policy”). Please note that this Policy applies only to information collected by VFA online and does not impact information collected or used by VFA. By using this Site, you signify your acceptance of this Policy.

Copyright
Vaillancourt Folk Art is a trademark registered in the U.S. Patent & Trademark Office.

This Site and the contents of the Site are intended for your personal use. The Site contains copyrighted material, including text, software, photos, audio and video clips, graphics, illustrations, images, logos, and music and sound (collectively, the “Site Content”). This Site is protected as a collective work pursuant to U.S. copyright laws, international conventions, and other copyright laws. VFA and third party content providers also own copyrights in the original content on the Site. You may not modify, distribute, display, reverse engineer, perform, reproduce, create derivative works from or in any way exploit any of the Site Content. Subject to your compliance with these Terms of Use, you may download or copy one copy of the Site Content for your personal, noncommercial use only, provided that you do not change or delete any author attribution, trademark, legend, copyright notice, or other proprietary notices. You agree that you cannot download, copy or use Site Content for uses other than your personal, noncommercial use without the express prior, written consent of us and, as applicable, our licensor(s). You acknowledge and agree that you do not acquire any ownership rights by downloading copyrighted material. You may not download or copy any product listings, descriptions, or prices, nor may you use any meta tags or any other hidden text utilizing our names or trademarks, without our express written consent.

Privacy Policy
VFA does not sell or buy e-mail addresses. Any communication received via electronic communication is delivered by VFA because user permission. Users may stop receiving any information, electronic or print, by opting-out on the e-mails or by calling our office.

Our Address
Vaillancourt Folk Art
9 Main Street
Suite 1-H
Sutton, MA 01590

Permissions
If you are interested in reproducing any Site Content, you will need our permission, which we may approve or deny in our sole discretion. Please send your request to:

Vaillancourt Folk Art
9 Main Street
Suite 1-H
Sutton, MA 01590
Attn: Permissions Department/Media Relations

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND HAD AN OPPORTUNITY TO SEEK INDEPENDENT LEGAL ADVICE PRIOR TO AGREEING TO IT. IN CONSIDERATION OF VAILLANCOURT FOLK ART AGREEING TO PROVIDE THE CONTENT, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. YOU FURTHER AGREE THAT IT IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN YOU AND VAILLANCOURT FOLK ART, WHICH SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN, AND ANY OTHER COMMUNICATION BETWEEN YOU AND VAILLANCOURT FOLK ART RELATING TO THE SUBJECT OF THIS AGREEMENT.

SIMON PEARCE GLASS TREES

The Twelve Days of Christmas Box Set

The German Tradition