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Collector Services

Have questions or concerns? We’re here to ensure that your experience is flawless. Whether you’re a first-time or long-time collector, we’re here to help.

Hours

Monday – Saturday: 9am – 5pm
Sunday: 10am – 5pm

Our retail gallery has resumed normal hours, but complimentary curbside pick-up is still available for phone and online ordering.

Holiday Exceptions
We’re always closed for the following holidays: New Year’s Day, Easter Sunday, Mother’s Day, Memorial Day, Father’s Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, the day after Christmas


Common Q&As:

Do you repair broken purchases? Yes!
How do I get to your store? Here!
Do you offer group tours? Oh, yes!
Do you sell chocolate? No, we’d end up eating it.
Do you sell more than your chalkware and ornaments? Only the best, online and even more in store!
I have a piece, what is it worth? It depends, but if you search by the item number, you may find secondary market value on our website.
Can I get an appraisal for insurance? Yes, please call us.
Did I already order this piece? Because of a system upgrade, our records only go back as early as 2015. Please call us and we will do the best to see what you may have.


Call 877-665-2244

Our collector care team is here to help whenever you need us. If you can’t call during normal business hours, you can request a call back or reach out to us via email at valfa@valfa.com and we’ll respond as soon as we are back in the office.


Socialize!

There is no doubt that Social Media is in. We love to interact and see how collectors display their Vaillancourt chalkware and ornaments. While our responses may be slower than calling or email, we look forward to having you join us, and other collectors online: Twitter, Facebook, Instagram


Visit our Retail Gallery

The best way to have the Vaillancourt Experience is to visit the homeland: our retail gallery in Sutton, MA. Here you can be inspired by Christmas, enjoy the history of our Christmas museum, and actually watch the family working in our Artists’ Studio. Not local? Find a store near you.


Order Status & History

If you have a question about an order you placed over the phone or the status of a repair or return, please call us for updated information. Otherwise, login to your account to see your purchase history.


Need something else? Let us know!

Contact Us

Request The 2020 Vaillancourt Catalog

NEW: Premier Numbers for the 2020 Snowman

Friday, November 6th: Christmas Opening with Starlight Santa