Collector Services

Have questions or concerns? We’re here to ensure that your experience is flawless. Whether you’re a first-time or long-time collector, we’re here to help.


Due to the COVID-19 pandemic, and out of an abundance of caution for our collectors and employees, we’ve decided to keep our retail gallery closed to the public until Monday, July 6th. Our online store is still open 24/7, with orders shipping without delay. We apologize for the inconvenience.

We’re always closed for the following holidays: New Year’s Day, Easter Sunday, Mother’s Day, Memorial Day, Father’s Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, the day after Christmas

Common Q&As:

Do you repair broken purchases? Yes!
How do I get to your store? Here!
Do you offer group tours? Oh, yes!
Do you sell chocolate? No, we’d end up eating it.
Do you sell more than your chalkware and ornaments? Only the best, online and even more in store!
I have a piece, what is it worth? It depends, but if you search by the item number, you may find secondary market value on our website.
Can I get an appraisal for insurance? Yes, please call us.
Did I already order this piece? Because of a system upgrade, our records only go back as early as 2015. Please call us and we will do the best to see what you may have.
Can I carry your products in our store? Yes, please visit us during Atlanta Market or apply online.

Call 877-665-2244

Our collector care team is here to help whenever you need us. If you can’t call during normal business hours, you can request a call back or reach out to us via email at valfa@valfa.com and we’ll respond as soon as we are back in the office.


There is no doubt that Social Media is in. We love to interact and see how collectors display their Vaillancourt chalkware and ornaments. While our responses may be slower than calling or email, we look forward to having you join us, and other collectors online: Twitter, Facebook, Instagram

Visit our Retail Gallery

The best way to have the Vaillancourt Experience is to visit the homeland: our retail gallery in Sutton, MA. Here you can be inspired by Christmas, enjoy the history of our Christmas museum, and actually watch the family working in our Artists’ Studio. Not local? Find a store near you.

Order Status & History

If you have a question about an order you placed over the phone or the status of a repair or return, please call us for updated information. Otherwise, login to your account to see your purchase history.

Need something else? Let us know!

Contact Us


Vaillancourt Christmas Market Cruise (Elbe River)

Monday, November 29, 2021 - Thursday, December 9, 2021

Sutton Chain of Lights

Saturday, December 5, 2020

#DickensWeekend: A Christmas Carol with Gerald Charles Dickens

Saturday, November 28, 2020 - Sunday, November 29, 2020

Vaillancourt Christkindlesmarkt & Artisan Show – 2020

Friday, November 13, 2020 - Saturday, November 14, 2020

Christmas Opening with Starlight Santa

Friday, November 6, 2020 - Sunday, November 8, 2020

Wine & Entertaining

The 2020 Starlight Santa

The German Tradition