Accidents happen and although it is heartbreaking to see your collectible break, rest assured that it has happened to many others before you. You will need to contact us to determine the damage and if the piece is within our capabilities to fix. There is a $25 deposit, plus $9.99 shipping cost. Our repair service rate is $25.00/half-hour and you will be notified if any estimate may exceed 3 hours. All repairs will be C.O.D. or charged to your credit card. All repaired pieces will be marked “repaired” on the bottom.
Broken pieces will need to be shipping to:
Vaillancourt Folk Art
9 Main Street
Sutton, MA 01590
Include all broken pieces and chips within a plastic bag—items that are missing pieces will not be fixed. Please enclose a letter that describes the breaks and what needs to be repaired along with all of your contact information. It will typically take 7-10 business days to receive the piece and contact you with an estimate.
We will be happy to replace or exchange any item, excluding sales or specials, purchased from Vaillancourt Folk Art directly within 30-days of original purchase with a valid receipt. Refunds and replacements do not include cost of shipping and handling, unless item fails to not meet the Vaillancourt Folk Art acceptable quality control standards which are determined upon inspection by the Vaillancourt Folk Art staff.
Unfortunately, we are unable to accept returns or exchanges of Vaillancourt products purchased through dealers, ebay, or third party sites.
Please contact Valerie personally to further discuss repairs or returns.